Return and Cancellation Policy
Effective Date: September 2025
Free Educational Resources
At CoachingMaterials.com, all our educational resources are provided free of cost for download and personal/commercial use under our Terms & Conditions.
Voluntary Contributions
If you choose to support our work by making a voluntary contribution, such contributions are considered non-refundable, as they directly go into supporting the development of new resources.
Important Notice
Since no physical or digital purchase is made in exchange, we do not provide refunds or returns. Any amount contributed is considered a voluntary act of support, not a payment for goods or services. We never require or compel anyone to contribute a specific amount—our resources remain completely free to access and use. Supporting us is entirely optional and helps us continue creating and maintaining these materials.
Technical Errors and Duplicate Transactions
In case of duplicate transactions or technical errors (such as being charged twice), please contact us at support@coachingmaterials.com, and we will review the case and issue a refund if applicable.
Technical Support
Before requesting a refund for technical issues, we encourage you to:
- Contact our technical support team for assistance
- Try accessing materials from a different device or browser
- Check your internet connection and download settings
- Review our FAQ section for common solutions
Dispute Resolution
If you are not satisfied with our refund decision, you may:
- We’d love to hear from you — tell us your needs and request a review.
- Provide additional documentation or evidence
- Escalate the matter through your payment provider's dispute process
Policy Updates
We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Need Help?
Contact our customer support team for any refund-related inquiries:
Email: support@coachingmaterials.com
Response Time: Within 24 hours
We're here to help resolve any issues and ensure your satisfaction with our educational materials.